I got into a quick twitter conversation with one of my favorite people on my favorite morning radio show this morning. This after getting blasted by my man Bert and his Crew for not changing shitty diapers. I had to admit it and sac'ed up and called in and told on myself. Move on.
Cassie who is The know all be all of the City of Atlanta and the Social Media Director for the morning show and a photog expert (and who the hell knows what else she does) had this tweet this afternoon...
Lady next to me getting snippy bc Subway worker doesn't understand her that well. Calm the eff down, take a second & explain yourself.
— Cassie Young (@CassandraYoung) August 22, 2012
I had to agree with her. What makes that customer think that a $4 per hour Subway employee understands her either from her language or her speed of the order? Does the customer even bother to think that if she is nicer to that employee that the order may even come out better and faster than expected or wanted? Customer service is hard to get in the first place, try being a little nicer to someone and see if you get better service. What about the customer even being nice to the worker? Think about how many people are shitty to those employees.
Cassie said "Exactly, So ppeople should have a little more understanding, where is the love?" (Still agree with her)
Then it led me to say this to Cassie..."Wait till you have kids and you will see this in different lights"
Here is what I meant by that.......Before kids, I was nice to people but probably didn't go out of my way to be nice to people. I probably just didn't care or give it a second thought. I more than likely acted like a young guy who was too cool for everyone else. I would have been just like that woman in line next to Cassie at Subway and would have been nasty to the employee.
Since having kids, I have changed. I would like to think (and hope) for the better. I try to be nice to people in general. I see myself and my actions and wonder what effect that has on the 4 C's. If I am at Subway and the employee is having a hard time with my order, do I get nasty and rude? Wont that teach the kids that it's OK to get nasty and rude...That's not what I want. I want to show and teach them and lead by example. If I slow down, show patience with the employee, then maybe the kids will have patience and be nice to each other and us.
So I made that comment back to Cassie meaning that when you have kids, it opens you up to seeing things differently. Maybe focusing more on certain things because of the examples you have to set and you hope that others treat your kids with compassion and kindness and that your children do the same.
And it also means that I need to show patience and kindness to the kids as well, why would I go out of my way to treat others nicely if I cant even treat my kids with kindness. It all starts with you and it all starts at home if you have kids.
Kiss The Baby