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Wednesday, January 9, 2013

Whirlpool Appliances....For Better or Worse

Or Worse!! The Worst!!

I feel like there are times when voices have to be raised and heard.  There are times when things happen and you have to take a stand a make a point and stir the pot to get the correct result. Most of the times this is the case when dealing with larger companies that don't care about US the customer.  These larger companies don't care because they know that the happy consumer probably outweighs the unhappy one.

Whirlpool.  I am not adding any links to them (your site).

I am writing this blog post to bring some attention to what I feel is an injustice that is being handed out to my parents.  First a quick background on my parents.  Really my dad.  My father is a lawyer.  A JAG. Judge Advocate General.  Been in the Military for more than 30 years.  Now this isn't a knock but when it comes to taking care of stuff my father is above and beyond the clean kind of person.  I mean way above and beyond.  But he takes care of his things and that is why their personal belongings last a long time and why they never feel bad for spending extra money on things they purchase.  He and my mom take very good care of their things and that is a fact.

So my parents had their dream house built in Texas.  It took a while to build due to the special details and all the extra bells and whistles that were added.  I'm talking about custom floors, cabinets, lower counter tops, I mean built to the max.  Along with all of this they had a separate laundry room built for their brand new Whirlpool Washer FL 10-Cycle 4 TMP Lunar Silver Washer with Steam. Item #WFW9550WL, and the price was $1094. They also bought the matching dryer.

So my parents bought all of the appliances for the entire house in January of 2011 while the house was being built. It took a while for the house to get finished. My parents didn't move into the house and ALL of the appliances in the home didn't start getting used until October 2011.  We went to visit my parents before Christmas and the washing machine was acting up. I was on the phone this weekend with my mom and I was so shocked and actually so mad when they told me that the washing machine was not working and it needed to be fixed.  Someone had come out to look at it and told them it was the drum and that it would cost more to fix it than to go out and buy a new one.

I was so livid for them. I couldn't believe that the washing machine was messed up and that Whirlpool Corp. wouldn't take care of this.  My parents have no problem spending money, but this is nuts.  A washing machine that has been in use for a little over a year and only does the lightest of loads for two people should not be having drum issues.....UNLESS it is something that is an issue with the actual manufacturer. 

We have had our washing machine for several years and we do loads for six and we have never had a drum problem.  But I guess that is because we didn't buy a sorry brand of machinery from Whirlpool.  I will never spend money on anything of theirs.  I will never endorse any of these products.  I cant tell my parents what to do and what to spend money on but I am so mad that they have been forced to make another purchase of a washing machine simply because Whirlpool cant take the blame, credit, responsibility for that product of theirs and see that something had to be wrong with that washing machine.



So Whirlpool. This washing machine looks new right. Yeah. I thought so.  Whirlpool, I will be calling, tweeting, blogging and telling everyone I can about your sorry attempt at service.  You should not only offer my parents a NEW washer but you should also send them a statement of apology for wasting their time and money.  Is this really how you want to conduct business?  I may not be a big shot writer, reporter or some larger than life business man but I am a father, husband and person that can stir the pot.  I will be nice about it, but I am hoping that you will take the correct action to fix this for my parents.

I hope you email me at Scott@ThisDaddysBlog.com


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2 comments:

JustPam May 13, 2013 at 8:56 PM   Reply to

Hello, did you ever get a response from whirlpool? We have four whirlpool appliances, or di should say did. The expensive microwave died after a year. The refrigerator needed parts replaced on it after it was only a few years old and our range that is less than a year and a half just started burning out the burners. This is a glasstop, so to replace them is very expensive. Unlike your parents we don't have a lot of money to spend. I am disgusted with their quality.
Just venting,
Pam

JustPam May 13, 2013 at 8:56 PM   Reply to

Hello, did you ever get a response from whirlpool? We have four whirlpool appliances, or di should say did. The expensive microwave died after a year. The refrigerator needed parts replaced on it after it was only a few years old and our range that is less than a year and a half just started burning out the burners. This is a glasstop, so to replace them is very expensive. Unlike your parents we don't have a lot of money to spend. I am disgusted with their quality.
Just venting,
Pam

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